Privacy Policy

We, Lunari GmbH, take the protection of your personal data very seriously. This privacy policy informs you about the collection, processing and use of your data in the course of our business activities, including website visits, reviews, customer and supplier communication, marketing and general communication.

1. Name and contact details of the controller and the data protection officer
This information applies to data processing carried out by:

Lunari GmbH, Im Gässlein 11, 91230 Happurg, Germany
Email: kontakt@lunari.de
Phone: +49 9151 964 20 91

Our company data protection officer can be reached at the above address as well as by email at kontakt@lunari.de.

2. Purposes and legal bases of data processing

We process your data in accordance with the GDPR and other statutory provisions.
The main purposes are:

Customer service and contract performance: collection and use of data to fulfil customer orders, in particular for restoration work following fire and water damage.
Customer administration and acquisition: for administrative purposes, invoicing and payment transactions.
Legitimate interests: for example IT security and the prevention of criminal offences (Art. 6(1)(f) GDPR).
Legal obligations: such as retention periods under commercial and tax law.

Entering into a contract is not possible without this data processing.

3. Disclosure of data to third parties

Data is disclosed to third parties only where this is necessary for the performance of the contract (Art. 6(1)(b) GDPR), for example to subcontractors or suppliers required to process and carry out your orders. All third parties are obliged to comply with data protection requirements.

4. Storage period and statutory retention periods

Personal data is stored for as long as is necessary to fulfil the contractual and legal purposes. Data that is no longer required for the performance of the contract but is subject to statutory retention obligations is kept for up to ten years. In addition, we store data in accordance with statutory limitation periods, which may be up to 30 years.

5. Use of reviews for marketing purposes

With your express consent, we use reviews for marketing activities (for example on our website or in print media). You may withdraw your consent to the use of your review at any time. To do so, please contact our data protection office at kontakt@lunari.de.

6. Rights of data subjects

You have the right to:

withdraw your consent (Art. 7(3) GDPR)
obtain information about the data stored (Art. 15 GDPR)
rectification of inaccurate data (Art. 16 GDPR)
erasure (Art. 17 GDPR), provided there is no legal obligation to retain the data
restriction of processing (Art. 18 GDPR)
data portability (Art. 20 GDPR)
lodge a complaint with the competent supervisory authority (Art. 77 GDPR)

7. Right to object

You may object to the processing of your data at any time (Art. 21 GDPR), provided that the processing is based on legitimate interests and grounds arise from your particular situation.

8. External links

Our website may contain links to external sites. We are not responsible for the data protection practices of those sites.

9. Security of data processing

We use technical and organisational security measures to protect your data against loss, unauthorised access and misuse.

10. Changes to this privacy policy

We reserve the right to adapt this privacy policy to technical or legal developments.